Cancellation and Refund Policy

Please review our Cancellation and Refund Policy to understand how to cancel or reschedule appointments, request refunds and exercise your statutory consumer rights. Copy

Website: www.wctechcare.co.uk
Contact: [email protected]1. IntroductionAt WC TechCare, we understand that plans can change and that technical problems do not always happen at convenient times.This Cancellation and Refund Policy explains how customers can cancel or reschedule appointments, request refunds and exercise their statutory rights when purchasing remote IT support services from WC TechCare.This policy should be read alongside our Terms and Conditions.Nothing in this policy affects your statutory consumer rights.2. Services CoveredThis policy applies to remote IT support services booked through WC TechCare, including:- Free Initial Consultation
- Standard Remote Support
- PC Health Check & Optimisation
- Small Business IT SupportIt also applies to other remote support services we may offer, unless separate terms are expressly agreed.3. Cancelling or Rescheduling an AppointmentWe understand that customers may need to change their appointments.More than 24 hours before your appointmentYou may cancel or request to reschedule your appointment without an administrative charge.If you cancel a paid appointment before work has started, we will provide a full refund.Less than 24 hours before your appointmentPlease contact us as soon as possible.We will consider requests to reschedule or cancel on a case-by-case basis.Where a cancellation falls outside your statutory cancellation rights, we may decline a discretionary refund for a late cancellation or missed appointment, provided this is fair and lawful in the circumstances.We will not impose an automatic charge or retain payment where doing so would conflict with your statutory rights.How to cancel or rescheduleEmail [email protected] with your name, appointment date and booking details.You may also use any cancellation or rescheduling link provided in your booking confirmation.4. Your 14-Day Statutory Right to CancelIf you are a consumer booking our services online or through another qualifying distance-selling arrangement, you will generally have a legal right to cancel within 14 days without giving a reason.For a service contract, the cancellation period normally ends 14 days after the day on which the contract was entered into.To exercise this right, you must inform WC TechCare of your decision to cancel before the cancellation period expires.You can do this by emailing [email protected] or using the model cancellation form at the end of this policy.You do not have to use the model form. Any clear statement communicating your decision to cancel is sufficient.Special rules apply where you have requested that services begin during the cancellation period, as explained below.5. Services Starting Within the 14-Day Cancellation PeriodMany customers contact WC TechCare because they need technical assistance quickly.You may therefore wish to receive support before the statutory 14-day cancellation period has expired.Where required by law, we will obtain your express request before starting services during that period.If you cancel before work beginsYou will normally receive a full refund where you exercise your statutory cancellation right.If you cancel after work has started but before completionWhere you expressly requested that services begin during the cancellation period and we provided the legally required information, you may be required to pay a proportionate amount for services already supplied up to the point at which you informed us of your cancellation.Any remaining amount will be refunded.If the service has been fully performedWhere you expressly requested that services begin during the cancellation period and acknowledged that you would lose your statutory cancellation right once the service was fully performed, that right will normally end when the agreed service has been fully completed.This does not remove your statutory rights if the service was not performed with reasonable care and skill.Where the legal requirements for charging for early services have not been met, we will not impose charges that the law does not permit.6. Missed Appointments and Late ArrivalsIf you are unable to attend your appointment, please contact us as soon as possible.If you are running late, we will make reasonable efforts to accommodate you, subject to existing appointments and availability.Where a customer does not attend an appointment and does not notify us, we may offer to reschedule or assess whether a discretionary refund is appropriate.Any decision will take account of the circumstances, services already supplied and applicable consumer rights.We will not treat a missed appointment as automatically removing statutory cancellation rights.7. If WC TechCare Cancels an AppointmentOccasionally, we may need to cancel or rearrange an appointment because of illness, technical problems or other circumstances beyond our reasonable control.If this happens, we will contact you as soon as reasonably possible.You will be offered:- An alternative appointment at a mutually convenient time; or
- A full refund for any paid service that has not been provided.If we are unable to provide the agreed service, you will not be charged for work that has not been supplied.8. Refunds Where a Technical Problem Cannot Be ResolvedRemote IT support involves diagnosing and troubleshooting technical issues.Some problems cannot be fully resolved remotely, particularly where hardware faults, third-party restrictions, damaged equipment or specialist repairs are involved.Unless a particular outcome has been expressly guaranteed, payment may cover the professional time, diagnosis and troubleshooting services provided rather than a guaranteed repair.However, all services must be performed with reasonable care and skill.If we cannot resolve an issue, we will explain our findings, outline any work completed and recommend appropriate next steps where possible.We will consider refund requests fairly, taking account of the service purchased, work completed, representations made before booking and your statutory rights.Nothing in this section excludes a refund or other remedy where required by law.9. Services Not Performed With Reasonable Care and SkillUnder the Consumer Rights Act 2015, consumers have statutory protections when purchasing services.If a service has not been performed with reasonable care and skill, you may be entitled to repeat performance without additional charge.Where repeat performance is impossible or cannot be provided within a reasonable time and without significant inconvenience, you may be entitled to an appropriate price reduction, potentially including a full refund.We will assess complaints fairly and provide remedies required by applicable law.Your statutory rights are not limited by our appointment cancellation policy.10. Refund ProcessingWhere you are entitled to a refund under your statutory cancellation rights, we will process it without undue delay and within the applicable legal deadline, generally no later than 14 days after we are informed of your cancellation.Refunds will normally be made to the original payment method unless you expressly agree otherwise.For other refunds, including remedies under the Consumer Rights Act 2015, we will comply with the applicable statutory timescales.Once a refund has been issued, the time it takes to appear in your account may depend on your payment provider or bank.We will not impose refund fees where prohibited by law.11. Free ConsultationsOur Free Initial Consultation is provided without charge.If you can no longer attend, please cancel or reschedule as soon as possible so that the appointment can be made available to someone else.No cancellation fee applies to free consultations.12. Small Business CustomersSome customers may purchase services primarily for business purposes rather than as consumers.Statutory consumer cancellation rights do not generally apply to business-to-business contracts.For business customers, cancellation and refund arrangements will be governed by the agreed contractual terms and any applicable legal rights.Unless otherwise agreed, WC TechCare will consider requests to cancel or reschedule appointments made more than 24 hours in advance without an administrative charge.Any fees for work already completed or late cancellations will be assessed fairly in accordance with the contract and applicable law.13. How to Request a Refund or Raise a ComplaintIf you wish to cancel an appointment, request a refund or raise a concern about a service, please contact:WC TechCare
Email: [email protected]
Website: www.wctechcare.co.ukPlease include your name, booking reference if available, appointment date and a brief explanation of your request.We will acknowledge your enquiry and aim to resolve it promptly and fairly.14. Changes to This PolicyWC TechCare may update this policy to reflect changes to services, business practices or applicable law.The latest version will be published on our website.Changes will not retrospectively remove rights or contractual protections that apply to an existing booking.15. Model Cancellation FormComplete and return this form only if you wish to cancel a contract.To: WC TechCare
Email: [email protected]I/We hereby give notice that I/We cancel my/our contract for the supply of the following service:Service booked: ______________________________Date ordered: ______________________________Name of consumer(s): ______________________________Address of consumer(s): ______________________________Signature of consumer(s): ______________________________
(Only required if this form is submitted on paper.)Date: ______________________________You may send this information by email. You do not need to use this form if you prefer to provide another clear statement of cancellation.---WC TechCare
Professional Remote IT Support
www.wctechcare.co.uk
[email protected]Last updated: 11 November 2026

• Back to Homepage